BroadWise Digital Roles

As a business analyst, you are responsible for bringing about positive change at all levels within an organisation. A business analyst is the middle-man that sits between the business and the technical department.

Are you asking yourself, “What will my responsibilities be as a digital business analyst?” In answer to your query, here are just a few of the responsibilities of a digital business analyst:

• Solving business problems and designing technical solutions
• Interacting with business stakeholders and subject matter experts in order to understand their problems and needs
• Eliciting and analysing requirements whilst developing solutions that deliver real business value
• Facilitating requirements elicitation utilising techniques appropriate to the project and the stakeholder audience
• Facilitating deep conversations about the user’s goals and needs
• Documenting requirements in a manner that facilitates traceability of architecture and implementation artefacts
• Defining clear, concise, realistic and testable functional and non-functional business requirements with your stakeholders to achieve the appropriate project outcome
• Producing, owning and maintaining relevant business analysis documentation in line with the organisational approach, methodologies and governance.
• Calling out risks and issues to the project so that these can be managed and escalated appropriately
• Analysing the user need and impact desired
• Providing guidance and support to colleagues within IT
• Negotiating and influencing stakeholders and managing resolutions where conflicts are present
• Supporting the business with defining their future vision
• Supporting the business through the change life cycle from both a technical and people perspective
• Owning and developing relationships with stakeholders across multiple geographic regions
• Defining, measuring and evaluating the solution against impact metrics
• Creating a product vision, and value roadmap and release plan
• Adhering to a user-led approach whilst helping the development team understand user scenarios
• Keeping the user journey at front of mind and analysing for gaps

As a business analyst you are expected to hit the ground running, not only as a system analyst but also increasingly in a business advisory and management consultancy role. Many of our candidates ask us, “How can you gain years of experience when you are just starting out as a business analyst?”  This is where BroadWise helps, actively involving you in both theoretical and practical delivery of our digital projects. You will have the opportunity to work collaboratively with other team members in an agile environment.

A digital project manager is the person ultimately responsible for the success or failure of a digital project; they ensure that projects run smoothly and finish on time and on budget.

The digital project manager is responsible for leading the people involved in the project whilst defining and coordinating the work to be carried out on a project. The digital project manager requires good interpersonal skills, able to lead people and with the understanding of processes, tools and techniques. Being an effective digital project manager requires a broad range of skills that often vary depending on the context, scale and nature of the project; these skills include leadership, motivation, communication, organisation, prioritisation, problem-solving, and adaptability.

Grow your project management skills at BroadWise, and understand project management methodologies. Develop the project management skills that will enable you have access to exciting career opportunities. Digital project managers thrive in digital transformation and large-scale infrastructure projects and this has created a growing demand for more to help with digital project-oriented jobs worldwide.

Within the platform, you will be able to work with colleagues on a live project, develop the leadership and management skills needed to grow effective project teams. The focus will be on ensuring your projects deliver the intended benefits to stakeholders whilst being on time and within budget. You will have access to the supported learning you will need to develop your transferable skills and confidence. Get your Digital project manager career started at BroadWise, making you ready to lead key projects in organisations at all levels across private and public sectors alike.

As a product owner, you will be responsible for writing user stories and scenarios. At the same time, you will need to make rapid tactical development decisions if they impact functionality or usability, ordering the items in the product backlog to achieve goals and missions. You will be responsible for optimising the value of the work the development team performs, participating in sprint planning, review, retrospective meetings and providing feedback to the team.

It is the product owner’s responsibility to validate requirements, user stories, and acceptance criteria with internal and external stakeholders. The product owner partakes in technical release planning, maintaining constant communication with the team whilst managing scope and defining the minimum viable product for assigned development concepts.

Your role also entails working closely with UI/UX teams to drive experience maps, concept storyboards, functional wireframes and other user experiences.

As a product owner at BroadWise, you will learn and master the art of product ownership.

Leadership guides successful product development in any organisation. Product managers help organisations define and refine their vision to gain insight into their process and progress. They synthesize user feedback, analytics and assumptions. They ask, “What is this product trying to solve and for whom?” They make new discoveries to define features and experiences that address the organisation’s highest priority opportunities. Product managers manage not only products, but projects and processes as well.

The product manager’s responsibility is to integrate the various parts of an enterprise into a strategically focused whole, maximising the value of a product by managing the product offering with an understanding of market needs. For a product manager to succeed, they require a wider understanding of almost all aspects of the organisation along with a very focused knowledge of a specific product or product line and its customers.

At BroadWise, you will learn to be an effective product manager.  You will study the detailed dissection of the product lifecycle, the importance of an effective pricing strategy and how to market products for maximum impact. You will get to know the advantages and disadvantages of available distribution channels, the cornerstones of an effective and branding strategy and so much more besides.

Upon completion of the intensive training, you will be actively involved in collaborating with other team members to work on our various projects to gain practical work experience.

A delivery manager is accountable for the delivery of products and services. It is an essential set of skills required within an agile team and is used in government as well as other organisations, mainly within (but not limited to) digital departments.

The digital delivery manager does this by creating the right environment for the team to succeed, helping the team to self-organise and create a culture of learning and transparency. They keep pace with the introduction of relevant agile and lean tools and techniques and remove obstacles and blockers that might get in the way of delivery.

As a delivery manager, you are responsible for ensuring the use of agile and lean practices. This means that you need to identify and compare the best processes or delivery methods to use. You can recognise when something does not work and encourage a mind-set of experimentation. You can adapt and reflect, be resilient and have the ability to see outside of the process. You can use a blended approach depending on the context. You can measure and evaluate outcomes and know how to help teams to manage and visualise outcomes.

You can act as the point of contact for third party vendors. You understand appropriate internal contacts and processes within the organisation. As a delivery manager, you will identify and challenge any organisational processes that are unnecessarily complicated. You can add value and can coach the organisation to inspect and adapt improved processes.

 Here at BroadWise, you will learn what the role of a delivery manager entails. This involves:

• How to best support the team in understanding the environment, enabling them to prioritise the most important or highest value tasks.
• How you can use data to inform planning.
• How you can facilitate the team meetings and workshops, managing complex internal and external dependencies.
• How you can remove blocks or impediments that affect plans and can develop a strategy for overcoming difficult situations. You ensure that teams plan appropriately for their own capacity.
• Knowing how to bring people together to form a motivated team.
• How you can help create the right environment for a team to work in and can empower them to deliver. How you can recognise and deal with issues.

Big corporations have to use complex data analytics to manage the sheer volume of big data that they possess. This has become a lucrative career for data analysts who manage this data on their behalf, working either on a contract or permanent basis.

To become a data analyst, you’ll learn everything you need to take a raw dataset, clean it up, manipulate it, visualise it and use it to create predictive models. Along the way, you’ll also learn the best ways to clean data, the right graph to choose and brush up your statistics to ensure you make solid recommendations from your data.

The data analytics training course at BroadWise will provide you with insights into applying data and analytics principles in your business or whilst working for an organisation. You will gain an understanding of the complete data analytics lifecycle, from problem definition through to solution deployment. You will learn how analytics, data visualisation, and data science methodologies can be used to drive better business decisions. If you possess a passion for finding out more about new tools, languages and frameworks, you will be able to learn and use some of the most useful industry tools such as Google Analytics, Tableau, CRM tools, Microsoft Excel, BI tools and many more. You will learn to apply visualisation principles to the data analysis process, exploring data visually at multiple levels to find insights and create a compelling story.

 Training Outcomes

• Develop the knowledge, skills, and best practices to become a professional data analyst
• Receive the ability to consolidate, present and model data in multiple ways
• Learn key skills to lead data driven decision making within an organisation
• Become fluent in the art of forecasting, competitor analysis and probability
• Have the ability to story-tell through the visualisation of data
• Understand the right tools to use to fit the audience and purpose
• Develop enhanced communications and presentation skills

Within an organisation, a scrum master is accountable for maximising how people, teams, departments and the organisation utilise scrum. A scrum master is accountable for the way scrum is understood and enacted in an agile scrum team. This is a management job, with accountability, sphere and responsibility.

The scrum master is responsible for promoting and supporting scrum. Scrum masters do this by helping everyone understand scrum theory, practices, rules, and values. One of the key scrum master services to the organisation is leading and coaching the organisation in its scrum adoption and coaching the development team in organisational environments in which scrum is not yet fully adopted and understood.

At BroadWise, we have responsibility of training you to be the best scrum master you can be. We need to be sure that you fully understand the empirical environment and that you know how to arrange the product backlog to maximise value, focusing on ever-improving team dynamics and performance. On the platform, you will also learn by getting your hands dirty, working on a project with other colleagues. You will help the team manage interpersonal conflicts, challenges, and opportunities for growth whilst ensuring that the team meetings are positive and productive.

One of the most valuable roles on a software development team is that of a technical tester. Without someone to find the errors in the code, the resulting product would be a liability.

As a technical tester you will perform manual, automated and performance testing and write test plans and reports including UAT test plans. You will have a strong knowledge of QA test best practices, tools and test automation. As a technical tester, you will ensure that any released software or applications will live up to their intended design and provide a high-quality user experience.

The experience that BroadWise offer to you as a technical tester will help you secure the software tester position you want. Simultaneously, you will be able to further your existing career in software testing and development, which will be a great investment in the future of your software-testing career.

The rise of Agile methodologies, the increased focus on collaboration and the increased professionalism of testing, means that a technical tester needs a wider understanding of project roles and responsibilities and a wider set of testing skills. This makes you an asset to any organisation that values quality in software development.

As a technical Tester from BroadWise, you will provide an expert service to any organisation within the following streams:

• Digital Test Analyst
• Software Test Analyst
• Software Test Engineer
• IT Software Tester
• Cloud Software Tester
• Functional testing
• Agile testing
• Non-functional testing
• Automation
• Service testing
• Software Test Manager

Whilst working on the platform, you will gain the skills needed to perform manual and automated tests, check code and understand the processes involved in Software Testing. You will also learn why software testing is important and what tools you will have at your disposal as a technical tester.

Digital PMO analysts exist to facilitate the selection of the right projects and programs, all supported by a framework to enable projects to be delivered successfully in terms of benefits, quality, time and budget.

As companies invest in capital digital projects, digital PMO analysts are key enablers for their high-performance, and they gear up to facilitate these new plans, business demands, accelerate project delivery, and optimise the business value of the IT project portfolio.

A digital PMO analyst bridges the gap between teams that are doing agile development, very iterative development with the programme office, and in alignment with the company portfolio. They are common in organisations that are running large programs in business process transformation.

Taking on the role of a digital PMO analyst as a career in IT is one of the most rewarding careers one can get into. Once you get into a programme/project management office (PMO) career, you will have an opportunity to work in any industry; for example, IT, construction, retail, health, banking etc.

A digital PMO analyst makes sure company procedures, practices and operations go the right way, that is, on time and on budget. Digital PMO analysts are there to ensure project and program success, and that’s critical because organisations deliver value via these channels.

A digital PMO analyst ensures company standard governance, change practices and approaches are followed and applied whilst supporting the portfolio management in planning and managing the portfolio. This role of a digital PMO analyst covers project governance, demand management, resource management and risk management.

Digital PMO Analyst roles and responsibilities:

• Providing tangible, repeatable, long-term benefits to the business
• Implementing PMO governance and assurance standards across the portfolio of projects
• Identifying and developing project management methodology, best practices and standards
• Enabling sharing of resources, methodologies, tools and techniques for project success across the enterprise
• Reviewing processes and identifying process improvement opportunities
• Aligning with corporate strategy and culture
• Supporting delivery teams to ensure projects are delivered within agreed timescales, budget and project objectives
• Integrating data and information from corporate strategic projects/supporting the balanced scorecard
• Supporting the project/programme managers to ensure effective delivery is achieved by implementing RAID management, change control, planning and generation of management information
• Undertaking a quality assurance audit role in line with defined PMO process
• Coaching, mentoring, training and providing oversight for project managers and staff

At BroadWise we will train you in the role of a digital PMO analyst. You will also be able to work remotely on a live project with project colleagues, taking on the role of a digital PMO analyst in a project in order to get started in the profession. We will provide you with the steps to follow in setting up a PMO effectively, organising the structure of a digital project management office and the roadmap for implementing a digital PMO.

Whilst getting your hands dirty, working on a live project on the platform, you will benefit by increasing your confidence. At the same time, you will learn how to manage stakeholders and communications, explain stakeholder management principles, understand how to bring projects in on time and on budget, spot opportunities for cross-enterprise leverage and identify cost-saving synergies.

Are you looking to develop your knowledge and skills of leadership and people management in agile? If so, that is what agile coach training at BroadWise will offer you. An agile coach specialises in running agile transformations.

As an agile coach, you will be responsible for assisting the agile transformation activity of an agile team and its ongoing support, coaching agile teams on agile culture and providing agile ways of working within the organisation.

At BroadWise, we will prepare you on how to properly run an agile transformation. You will learn about the various agile methodologies, learn about the key structural elements needed to successfully adopt agile, and learn about the leadership styles that are relevant for successful agile adoption.

In addition to our online intensive training in this area, you will also be able to work on a project in collaboration with project colleagues which is a perfect solution if you wish to take your career to a greater height and subsequently become an agile transformation consultant.

A digital change manager is responsible for the business change capability across the entire portfolio, along with its delivery. Digital change managers drive change, communications, behaviour and adoption management across the group in alignment with the organisation’s plan, projects and programs.

A digital change manager is digitally savvy and up-to-date with new practices whilst delivering change management in complex projects. The digital change manager guides, communicates, documents and implements strategies to effectively manage changes that assist company leadership, employees and other stakeholders to improve transition during times of change.

As a digital change manager, you will aid in the process adoption and buy-in, reducing resistance when changes occur, and in essence, play the role of liaison and advocate for the business activities. You will also maintain a strong focus on the people and how changes impact them to ensure business risks are mitigated and the impact on people within the company is minimised.

Digital change managers work with the same project management team to identify, communicate, and effectively manage all aspects relating to how any changes will ultimately affect all stakeholders.

Change management is becoming a highly recognised and documented area in the industry. The change management process can vary, even if goals are similar. This discipline manages the impact of change that results in organisation and project management activities, and involves the implementation of strategies to deal with change (sustainability aspects).

Roles and Responsibilities of a Digital Change Manager

• Planning and managing support for change management tools and processes
• Maintaining the changing schedule, projected service outage and deployment changes
• Coordinating interfaces between change management and other processes
• Assessing change readiness and identifying key stakeholders.
• Formally authorising changes at agreed points in the change lifecycle
• Participating in the change review before finalisation
• Owning the change management process on new products from creation through to closure
• Working closely with other teams and specialists to shape and deliver the best products
• Define and manage full change impact, manage releases and handover
• Formally authorising changes at agreed points in the change life cycle
• Managing the business needs, goals and objectives of the changes
• Ensuring risk factors have been documented and assessed whilst verifying priority
• Understanding the technical environment and the way in which the infrastructure and operations will impact upon the changes

 At BroadWise, you will learn that when in the role of digital change manager, you can create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, and resistance management plan. You will learn how to support organisational design and definition of roles and responsibilities. You will coordinate efforts with other specialists such as the digital project manager, solution architect and digital business analyst.

 On the platform, you will learn how a digital change manager integrates change management activities into the project plan whilst managing stakeholders and tracking and reporting issues. You will learn how to define, monitor change progress, measure success metrics, evaluate and ensure user readiness.

The role of digital change manager role is rewarding. On the platform, you will have the opportunity to collaborate with other colleagues by taking up a key position, working with the technology product team, to define, measure and rollout both digital and service change.  This will accelerate your career towards a change management position within an agile, digitally focused environment. You will be able to work on a range of new and innovative products, adding fresh perspective and drive within your role as a digital change manager.

Service designers create the end-to-end journey of a service. The service designer looks to design the entirety of the interaction that a customer has with a company. Those interactions could be electronic and screen based or they could take place through the telephone or even through person-to-person interaction with the brand and staff.  The service designer’s role is to understand the needs and behaviours of the core audience groups; how they interact with the company currently and how new processes can be designed to enhance these interactions. Service designers guide organisations on the best way to develop design capabilities for service management.

As a service designer, you will work with company stakeholders and help them visualise existing or new service approaches at multiple touch points. This may be achieved via the use of sketches, storyboards or even through three-dimensional mock-ups. You will also provide guidance and insight to make these updated approaches a reality. 

At BroadWise, you will learn about the role of a service designer. This will include looking at how you can create new services from data as well as how service designers can apply an original approach to designing new services with the framework of digital transformation, using both service design, big data and AI marketing Insights.

The core role of a UX researcher is to uncover user behaviours, needs, and motivations in order to design products and services that provide value to the end user.

A UX researcher uses various UX research methods to gain this insight. When performed correctly, these methods have a positive impact on business success. UX researcher roles are becoming more prominent, specialised, and in demand.

Some typical tasks and responsibilities of the UX researcher include:

 Research Planning and Recruitment

• Developing a well-crafted research plan with clear research objectives.
• Writing usability research screeners and discussion guides.
• Recruiting targeted end-users for specific research studies.

Data Collection 

• Moderating during one-on-one basic usability sessions.
• Helping to develop and implement quantitative surveys.
• Conducting stakeholder and client interviews

Data Analysis

• Extracting insights about user behaviours from web instrumentation tools.
• Translating user insights into actionable recommendations for the product team.

Presentation of Insights

• Crafting personas and other “information radiators” (e.g. journey maps) to communicate insights across the design and development teams.
• Presenting design research findings to the larger team in a clear and organised fashion.

Strategy

• Working closely with the product team to identify research objectives.
• Establishing and implementing an overall research strategy.

UX designers look to bridge the gap between the product/service and the human user. Their task is to think about how people interact with a given product/service, and look for ways to make these interactions as intuitive and seamless as possible.

In order to come up with viable, creative, and user-friendly design/service solutions, designers need to analyse past experiences, research new practices, interview real or potential users, and continuously test iterative designs and service solutions.

Some typical tasks and responsibilities of the UX Designer include:

• Conducting user research
• Conducting competitor analysis
• Creating user personas
• Determining the information architecture of a digital product
• Designing user flows
• Creating concept sketches 
• Creating wireframes
• Creating prototypes
• Conducting user testing

UI designers focus on the visual aesthetics of a design. Their core role involves designing the ‘look and feel’ of products from dull but critically thought out and tested wireframes created by UX designers.

UI designers work closely with UX designers to ensure that the interactive experience for the user is not negatively impacted by the UI elements added to the design. 

As an example, visual touch points such as tapping a button or swiping through pictures have to be a decision based on context of use, device users etc. UI design is much more than aesthetics. It is about creating products that are useful to the end user. 

Some typical tasks and responsibilities of the UI Designer include:

• Designing each individual screen
• Considering breakpoints in design
• Designing UI elements such as buttons, icons, sliders and scrollbars
• Choosing the right brand colours and typefaces
• Designing the interactivity of each UI element
• Creating animations
• Creating style guides

The job of a project planner is to schedule the project activities, defining how each activity will be produced and accomplished. In most cases, this will involve the use of software tools such as PM.com, Microsoft Project, or Primavera. Project planners develop, maintain and monitor project schedules for the team.

The project planner helps project teams develop a project execution plan. This is created for each project activity, detailing when the team must do what, why it is important, and when it is required. The project planner will provide the project team with the know-how with regard to how to carry out the critical project planning and execution functions required to implement the project execution. The project planner will also have in-depth knowledge of when to schedule those noncritical tasks and activities, and when they think that the work will need to be performed.

Some of the responsibilities of a project planner are: 

• Creating a breakdown structure of the project deliverables or products into the project plan. This is often called a Work Breakdown Structure (WBS) or Product Breakdown Structure (PBS)
• Defining each major task, estimating the time and resources required and providing a framework for management review and control
• Breaking projects down into the sections of work required to create the deliverables and entering these into the plan as activities under the appropriate WBS
• Assigning durations, constraints, predecessors and successors of the activities and then calculating the start and finish dates of each product activity
• Assigning resources and/or costs, (which represent people, equipment or materials), to the activities and calculate the project resource requirements and/or cash flow of the project
• Optimising the project plan and setting baseline dates and budgets to compare progress against; using the plan to approve the commencement of work, record the actual progress of activities and compare the progress against the baseline and amend the plan when required, allowing for scope changes, etc.

The project planner exists within the team to help create a Project (Execution) Plan. They help the team to plan the implementation of the project management principles along with project best practices.

 At BroadWise, you will learn how to be a great project planner, collaborate with colleagues by working on a project remotely no matter where you are located in the world. You will enable the team to work on scope, time, and budget. You will have access to our world class cloud-based project planning software that is easy to use, providing planning features that help keep everyone up-to-date and on schedule.